Refund and Cancellation Policy

Our research services are delivered online; no physical shipping is required. Purchased access or credits are applied after successful payment confirmation. If money has been debited but your order remains pending or your purchase has not been applied, contact support with your order and payment reference before purchasing again.

Contact us if you were charged more than once for the same purchase, a successful payment did not provide the purchased access or credits, or a technical issue prevented us from delivering the purchased service. We will review the payment, delivery and usage records and, where appropriate, correct the issue or arrange a full or partial refund.

Change-of-mind requests and requests involving partially used access or consumed AI credits are reviewed individually; they are not automatically approved. Nothing in this policy limits any refund or other remedy available under applicable law.

Email support@courtkutchehry.com from your registered email address. Include the order or payment reference, payment date, amount and a description of the issue. Screenshots may help us investigate, but do not send passwords, OTPs, full card details or UPI PINs.

We will review the request and communicate the outcome and any further information needed by email. Please contact us promptly after discovering an issue so that we can trace the transaction and assist you.

Approved refunds are returned through the payment provider to the original payment method where supported. We will communicate the expected processing time when the refund is initiated; the time for funds to appear depends on the payment provider and your bank. Contact support with the refund reference if the communicated timeframe has passed.

Failed or pending payments may be reversed by the payment provider or bank without a separate merchant refund. We will help investigate their status. Access or credits corresponding to a refunded purchase may be withdrawn or adjusted to reflect the refund.

Current purchases are one-off passes or credit packs and do not automatically renew. You can stop using the service at any time; stopping use or allowing a pass to expire does not by itself create a refund. Refund requests are reviewed under this policy.

The validity period and included credits are shown with the plan or pack you purchase. Included credits expire with the relevant pass; separately purchased credits have their own validity. Any future recurring subscription will have its renewal and cancellation terms disclosed before you authorise it.

Books or other products purchased through an external retailer linked from our website are governed by that retailer’s delivery, cancellation and refund policies. Contact the seller or retailer for those orders.